Shipping and Delivery
All our products are eligible for Free Shipping if over $79 or certain additional promotional seasonal amount for USA and Canada, for Global Worldwide shipping amount over $169 can have free shipping.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
MOLIAE Beauty will assist as much as deem possible within the means of assistance, however, MOLIAE Beauty is not liable if the incorrect address is placed during the checkout process or if the mail carrier is responsible for not receiving pre-paid packages. We strongly suggest to consider insuring your package. Tracking numbers are MOLIAE Beauty receipt as well to you that products are (in process to be ship [see below timeline]) or were sent via carrier provider to your address. You will be provided updates on the tracking of your order to reach its final designation at your preferred shipping address. In addition, please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
3-7 Business days
5-7 Business days
Australia, New Zealand
8-15 Business days
Central & South America
10-20 Business days
8-15 Business days
15-30 Business days
*Due to the extra precautions of the mail carriers safety measures domestically and internationally, the above approximate deliver times can extend beyond projection up to additional few days or beyond. Your tracking number is the ongoing tracker to give you updates on the process to get to you / your shipping address.
*This doesn’t include at times our 2-5 day processing time, although, usually orders are processed same day order received and shipped the next day.
*All shipping times exclude clearance/customs orders delays
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. The timeframe of receipt of tracking can range but not limited to 4 to 5 days.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.